Shipping Policy

At House of AYN, we are committed to providing our customers with a seamless and timely delivery experience. We take pride in ensuring that each piece reaches you in pristine condition. Please review the following information about our shipping practices and policies.

  1. Order Processing and Dispatch Time
    Processing Time: Once an order is placed, it typically takes 5-7 business days to process and prepare for dispatch. During peak periods or promotional events, processing times may vary slightly, and we will notify customers in case of any delays.
    Dispatch Time: After processing, orders are dispatched for shipping. You will receive a confirmation email with details of the dispatch, including a tracking number.

  2. Delivery Timelines
    Standard Delivery: After dispatch, the estimated delivery time may vary based on the shipping destination. Generally, deliveries within major cities are faster than those to more remote or rural areas.

    • Within India: Standard delivery usually takes 3-10 business days from the date of dispatch.
    • Special Circumstances: Please note that delivery timelines may be affected by factors beyond our control, including holidays, local restrictions, adverse weather conditions, or logistics delays. In such cases, we will do our best to keep you updated.

  3. Tracking Your Order
    Once your order is shipped, we will send you a confirmation email containing your tracking number. You can use this tracking number to monitor your package’s journey on the courier’s website. If you encounter any issues while tracking your order, please feel free to reach out to our Customer Care team, and we will be happy to assist you.

  4. Shipping Charges
    Domestic Orders (within India): Standard shipping is complimentary for orders above a certain amount (as specified on our website). Orders below this amount may incur a nominal shipping fee, which will be clearly displayed at checkout.
    International Orders: Shipping charges for international orders are calculated based on the destination, package weight, and dimensions. The applicable shipping fee will be displayed at checkout, allowing you to review it before completing your purchase. International customers are responsible for any additional duties, taxes, or fees imposed by their country’s customs authority.

  5. Customs and Import Duties
    For international orders, customs fees, import duties, and taxes may apply depending on the destination country’s regulations. These additional charges, if any, are the responsibility of the customer and are not included in the order amount. House of AYN has no control over these charges, and customs policies vary widely by country.
    We recommend that international customers consult their local customs office for more information on possible fees before placing an order.

  6. Address Accuracy and Delivery Issues
    Accuracy: Please ensure that all delivery details are accurate and complete at the time of order placement. Inaccurate or incomplete address details may result in delays or failed deliveries, and additional fees may apply for reshipment.
    Failed Deliveries: If a package is returned to us due to an incorrect address, failed delivery attempts, or refusal by the customer, we will contact you to confirm the address and reship the item(s) at your expense. In the event that you prefer a refund, please note that original shipping fees are non-refundable.

  7. Package Condition and Delivery Inspection
    At House of AYN, we make every effort to package our products securely to avoid damage during transit. We encourage customers to inspect their package upon delivery. If you notice any visible damage to the package, please do not accept the delivery and contact us immediately. For any issues discovered after opening the package, please reach out to our Customer Care team within 48 hours, along with photos and details of the issue.

  8. Contact Us for Shipping Support
    If you have any questions or require assistance regarding your order’s shipping, our Customer Care team is here to help. Please reach out to us via:

We strive to provide every customer with an efficient, reliable, and pleasant delivery experience. Thank you for choosing House of AYN. Your satisfaction and trust in our brand mean everything to us.