Return Policy

At House of AYN, we are committed to ensuring your satisfaction with every purchase. If for any reason you are not fully satisfied with your order, we offer a straightforward return process, subject to the conditions below.

Return Window
You may return your item(s) within 15 days from the date of delivery. To be eligible, items must be in unused, original condition, with all tags intact and in their original packaging.

Eligibility for Returns
We accept returns under the following conditions:

  • Damaged or Defective Items: If you receive an item that is damaged or has any manufacturing defects, please contact us immediately, and we will assist with the return process.
  • Not as Described: If the item does not match the description or image shown on our website, it is eligible for return.

General Requirements:

  • Items must be unworn, unaltered, and unwashed.
  • All tags, labels, and any original accessories or attachments must be included.
  • Items should be returned in their original packaging, ensuring they are secure and protected during transit.

Non-Returnable Items
Please note the following items are not eligible for returns:

  • Customized or Personalized Items: Any product that has been tailored to your specifications or personalized in any way cannot be returned.
  • Clearance or Final Sale Items: Products marked as "Final Sale" are not eligible for return.

Initiating a Return
To initiate a return, please contact our Customer Care team via houseofayn@gmail.com with the following information:

  • Order Number
  • Reason for Return
  • Images of the Item (for returns due to damage or defects)

Our Customer Care team will verify your request and provide you with instructions for returning the item. Please note that returns are processed only if they comply with our return policy guidelines.

Return Shipping

  • Return Shipping Fees: Shipping fees for returns may be the customer’s responsibility unless the return is due to a defect, damage, or error on our part.
  • Return Address: Our team will provide you with the return address and further details once your return request is approved.

Refunds and Processing
Once we receive and inspect the returned item(s), we will process your refund. Please allow 7-10 business days for the refund to be reflected in your original payment method. You will receive a confirmation email once the refund has been processed.

Note: Original shipping fees are non-refundable.

Exchanges
Currently, we do not offer direct exchanges. If you wish to exchange an item, please initiate a return, and once processed, you may place a new order for the preferred item.

Contact Us
If you have any questions about our return policy or need assistance with a return, our Customer Care team is here to help. Please reach out to us at houseofayn@gmail.com.

Thank you for choosing House of AYN. We are dedicated to ensuring a seamless shopping experience and stand by the quality of our products.

  • We offer a 15-day return window from the date of delivery. Items must be in unused, original condition, with all tags intact and in their original packaging.
  • To initiate a return, kindly contact our customer care team, and we will guide you through the process.
  • Please note:
    • Customized or personalized items are non-returnable.
    • Returns are only accepted for items that are damaged, defective, or not as described on our website.
  • Refunds will be processed within 7-10 business days upon receiving the returned product.